Turning Classroom Data into Global Learning Insights
Project Overview
Redesigned the in-class attendance process for a global nonprofit, enabling consistent data collection across continents and providing educators with actionable learning insights.
Impact highlights:
Conducted user research with 80+ participants across 5 continents
Delivered a standardized attendance experience for instructors in over 20 countries
Enabled the organization to collect and analyze global learning data for the first time
Sector
Ed-tech, non-profit
Year
2023
Client identity withheld for confidentiality reasons
Team
Core team: 1 Design manager, 2 designers (including me),
1 product owner
2 Design leaders as strategic advisors
My Role
Product designer and bilingual researcher
Context and Challenge
The nonprofit operated in diverse educational environments worldwide, from rural classrooms to urban training centers. Attendance was recorded differently in each location: paper forms, spreadsheets, mobile notes — making it impossible to track trends or measure program effectiveness globally.
Core challenges:
No unified system for attendance tracking
Teachers had inconsistent training on tools and processes
The need for both ease of use and data integrity across languages and contexts
No global data cohesion and inability to extract insights across countries
Constraints:
Solution must be flexible enough to fit across different systems and classroom dynamics
Limited knowledge on the in-class experiences across different countries
Limited design, research, and development team
Process and Approach
Client and project details have been intentionally anonymized to protect confidentiality
Discovery and Research
Understanding users’ journey and pain points
As the design team, we interviewed and ran usability sessions with 80+ educators, administrators, and coordinators across Africa, Asia, Latin America, and Europe. I personally led sessions in both English and Spanish to ensure inclusive, geographically diverse insights.
Co-creating solutions with our stakeholders
We held one ideation and one product discovery workshops to co-create and validate with the client the instructor and coordinator user personas, current state journey, opportunity ideation, and future state journey
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Turning research into clear, actionable insights
For each round of interviews, we utilized the “Make sense framework,” a McKinsey-developed research framework, to synthesize research into insights by tagging validations, unmet needs, and new ideas, to identify design and research opportunities.
Creating user personas and journey maps to drive human-centered design decisions
For each round of interviews, we utilized the “Make sense framework,” a McKinsey-developed research framework, to synthesize research into insights by tagging validations, unmet needs, and new ideas, to identify design and research opportunities.